FAQs

If you could not find your question here, kindly contact us.

General

Where is my website hosted?

We usually host our website at our web server based in Malaysia. If you need it to be hosted at other country, please contact us.

 

Support + Maintenance

What happens if my site is inaccessible or suddenly displays incorrectly?

Contact us immediately. We will check on the issue and get back to you as soon as possible.

Do you charge for support?

We do provide 30 days for Starter plan, 60 days for Pro plan or 90 days for Ultimate plan free support upon signup of our website plan to help you to get used to uploading your content to the website. If you have any question on how to do this, just email us, we will providing instruction on how-to-do a particular setup/configuration/setting and etc. to resolve your question or issue.

After that, if you need our service on providing support or maintenance services, you can always sign up for our monthly support & maintenance plan when needed.

For more information, check out our support & maintenance plan here.

How long does it take for someone to respond to an email?

We try our best to respond to all emails within 1-2 working days.

 

Payment & Refund Policy

When is payment required for purchasing or subscription of any plan?

You will need to make payment upon decided to purchase our products/services or upon signup of any of our  subscription plan.

Recurring payment will be enabled by default when you sign up for a plan, so that you do not have to worry forgetting to renew you subscription plan.

Can i cancel my subscription?

You can always cancel your subscription plan, the service will be valid until the subscription end e.g. you paid on 01 January 2018 and wish to cancel the on 01 September 2018, the subscription will end on 01 January 2019.

We do not allow refund for any subscription basis plan.

 

Please visit our terms & conditions for more information.

Remark: We are currently working on adding more FAQ, if you could not find you question here, kindly contact us, let us answer your question directly.