What is general support?
By general support we are referring to the following scope:
- Scope of the coverage will be none technical, which covers the scope on how-to, about our product, plugin, and more.
- Quick question on how-to perform or do something, such as “How to i change the color of the button?”, “How do i add menu item?”, How do i upload my logo?” and etc.
- Generally focus on providing support on helping the users on how to do something or general information about a product or service.